Terms & Conditions:
1. This agreement Is between Bigleads Technologies Pvt Ltd (BTPL) and the billing entity stated following the billing Name in the Enrollment Form referred to as Client.

2. This is the complete agreement and supersedes all prior written or verbal commitments.

3. All advertisement creatives and digital campaign material must be submitted in a timely manner. Advertising materials must confirm to the specifications set by BTPL. Acceptable file format are JPEG, TIFF and PDF with 300 dpi for print and JPEG, PNG and PDF 72 dpi for digital campaigns. Material not conforming to the specifications will be either modified or rejected at the sole discretion of BTPL.

4. BTPL reserves the right to reject an advertisement or digital campaign for any reason.

5. Cancellations of orders by the Client must be received in writing five (5) working days before the start of a digital campaign. 100% cancellation charges will apply after this deadline.

6. Invoice will be raised as per the terms agreed between the customer and BTPL.

7. All liabilities including any legal fees, whether direct or consequential, that may arise due to the publication of an advertisement or a digital campaign will be the sole responsibility of the Client. Client shall indemnify BTPL from all charges, losses or any other damages due to the publication of an advertisement or a digital campaign.

8. This agreement is subject to jurisdiction in the Courts of Chennai.

9. For any customer assistance, contact: Phone: 044 4854 6931 (between 10:00 AM to 06:00 PM IST.) Email: info@bigleads.co

10. Payment by way of Cheques are subject to bank clearance and cheque bounce if any will be recovered from you to the maximum of Rs.300.

11. Replacement Policy:
1. Any defect or discrepancy digital campaign should be communicated in writing to BTPL by the Client within 3 days of that services or product delivery.
2. BTPL will take five (5) working days to investigate the claimed defect or discrepancy.
3. After the investigation, if the defect or discrepancy is confirmed by BTPL the product or the service will be replaced with and equivalent value.
4. For Tele-Verified Lead (TVL) service,
a) BTPL will not be responsible for the converting a lead into a customer.
b) BTPL is not committing to a time frame to deliver any specified number of leads.
c) All the Tele-Verified Leads are shared with a maximum of six (6) Clients. The delivery of the lead will be initiated at the same time via SMS or WhatsApp to the "SMS or WhatsApp Telephone Number given in the Enrollment Form”.
d) BTPL will not be responsible for any delays in delivering the SMS message. e. Client can request replacement of a Tele-Verified Lead only If the provided lead does not pick up the call for three (3) continuous days or irrelevant to your business which you have given in Enrollment Form. Paragraphs 1, 2, and 3 of this Section 11 will apply.

12.Refund Policy :
1. In case of any rejected and/or non-activated campaigns, BTPL will make best efforts to process the refund. BTPL will process the refund within 45 days from the date of refund confirmation given by BTPL Customer Care team.
2. For any unforeseen reason a digital campaign needs to be terminated after it is activated, refund will be made on a pro-rata basis plus an additional service charge of 20% of the original value of the order.